60+ specialists
IT engineers and project managers across the application estate.
Government
60+ specialists managing Government applications
Application management measured against SLAs and KPIs.
- Sector
- Government
- Client
- Government entity · Abu Dhabi
Requirement
An Abu Dhabi Government entity required managed services across its application landscape.
Traverse’s role
Traverse provided more than 60 IT engineers and project managers.
Assignment
Service-level agreements and key performance indicators defined the application-management service.
Project scope
SLAs and KPIs
Contractual measures for service delivery and performance.
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