TTS Traverse Technology Servicesالعربية

Voice intelligence

Pulli

Turn conversations into clarity.

Understand what happened in a conversation—and what should happen next. Pulli analyses calls handled by people or AI agents, turning them into structured information your teams can use.

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Voice intelligence
  • Contact centres
  • Quality & compliance
  • Sales conversations

What it can do

Understand more
from every conversation.

01

Conversation understanding

Create transcripts and summaries. Identify intent, sentiment, the customer’s issue, its resolution and the next step.

02

Compliance & risk review

Review calls against contact-centre rules, including sensitive information, missing disclosures and possible mis-selling.

03

Sales insight

Explore objections and patterns across successful and unsuccessful calls, including how human and AI agents respond.

04

Connected outputs

Use APIs to pass structured conversation results into CRM systems and reporting dashboards.

An illustrative workflow

From a call to a clear next step.

A customer calls to discuss a service issue. Pulli can structure the conversation so a team can understand what happened, review it and follow up.

  1. 01

    Conversation

    A customer explains an unresolved service request.

  2. 02

    Structured insight

    The issue, sentiment and agreed next step are summarised.

  3. 03

    Follow-up

    Structured results can be passed to a CRM or review workflow.

Illustrative journey. The available workflow depends on configuration and integration; this is not a product screenshot.

Make it work in your environment

A conversation about
your requirements.

Bring a sample of your call types, review criteria and CRM workflow to a product discussion.

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Explore Pulli

See where it fits
in your business.

Tell us what you want to explore. We’ll use your enquiry to discuss the next step.

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